Refund policy

At Wiladore, customer satisfaction is our priority. Please review our refund and return policy before placing your order.

Order Cancellations

Orders may be canceled before they have been processed or shipped. Once an order has been processed or scheduled for delivery, cancellation may not be possible or may be subject to cancellation fees.

Returns

Because many of our products are shipped directly from manufacturers or distribution centers, return eligibility varies by product and supplier.

If you wish to request a return, please contact us within 48 hours of delivery. Items must be in new, unused condition and in their original packaging unless the return is due to shipping damage or a manufacturer's defect.

Approved returns may be subject to restocking fees and return shipping charges.

Damaged or Defective Merchandise

Please inspect your furniture at the time of delivery.

If your order arrives damaged or defective, notify the delivery team immediately and contact Wiladore within 48 hours. We will work with the manufacturer and our delivery partner to resolve the issue as quickly as possible.

Non-Returnable Items

Certain products, including mattresses, foundations, bedding, clearance items, special-order products, and personalized merchandise, may not be eligible for return unless required by law or covered by a manufacturer's warranty.

Refund Processing

Approved refunds will be issued to the original payment method. Processing times vary depending on your financial institution.

If you have any questions regarding returns or refunds, please contact us before placing your order.